Frequently Asked Questions
Create Account
How to create an account in DafaPoker?
Can I use Chinese characters for my personal information when I create a new account?
What should I do if I chose the wrong currency when creating a new account?
How can I get a valid Coupon Code?
I forgot to input the Coupon Code. Can I register a new account again?
Why can’t I access the DafaPoker website?
Which currencies are accepted in Dafa Poker?
How old do I have to be to play for Real Money?
Games
Why do some tournaments require a password to register? How can I get the password?
Abbreviations frequently used in tournament
How can I check my game history?
Account
How can I change my nickname?
How can I change my password?
How can I change my personal information?
NOTE: Change password/personal information – in case there is still a balance in account.
I tried to login many times but I still receive the error message, “Wrong username/password”.
I cannot log in to the Client or Cashier. What should I do?
How can I re-buy play money?
I am having problems connecting to DafaPoker, what can I do to resolve this?
Deposit and withdrawal
What deposit methods do you accept?
What is the minimum and maximum deposit amount?
What currencies do you accept?
How do I make a deposit to my account?
How long does it take to process my deposit?
How can I make a withdrawal?
What is the minimum and maximum withdrawal amount?
What is the "Pending Withdrawals" screen?
How can I follow up financial transaction operations?
Gold Coin, Bonus and VIP
What is a Gold Coin?
How can I earn DafaPoker Gold Coins?
Can the Gold Coins I used to buy-in in tournaments be also used to upgrade my VIP level?
Why can’t I see my bonus in my account? How can I get a poker bonus?
Where can I find my pending bonus(es)?
How can I upgrade my VIP level?
My Gold Coins has already reached the required level for upgrade in the middle of this month but my VIP hasn’t been changed. Why?
Create Account
How to create an account in DafaPoker?
There are two ways on creating an account. You can register through the client or website.
- Client Registration
Download, install, and run the client software. Click here to find out the details.
- Web Registration
You can create an account on our website by clicking the “Register Now” button. Fill in your complete and valid personal information in registering. Once you’re done creating an account, you can now start using your downloaded client.
Please also be reminded that only one household can register one real DafaPoker account.
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Can I use Chinese characters for my personal information when I create a new account?
Yes, except the "USERNAME" field.
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What should I do if I chose the wrong currency when creating a new account?
Please contact our Customer Support via email or online chat for assistance.
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How can I get a valid Coupon Code?
You can get a Coupon Code only from your affiliate. If you are under an affiliate, you need to fill up the Coupon Code when creating an account so that you will be entitled to the benefits provided by your affiliate.
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I forgot to input the Coupon Code. Can I register a new account again?
DafaPoker’s policy states that only one account per household is allowed. We strongly recommend you not to miss any information when creating an account.
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Why can’t I access the DafaPoker website?
Our website may sometimes be blocked in some countries or regions. Please contact our Customer Support for assistance.
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Which currencies are accepted in Dafa Poker?
CNY: Chinese Yuan
USD: United States Dollar
EUR: Euro
GBP: Great Britain Pound
MYR: Malaysian Ringgit
SGD: Singapore Dollar
THB: Thai Baht
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How old do I have to be to play for Real Money?
Players for Real Money mode must be at least 18 years of age while Fun Mode players do not have age limitations.
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Games
Why do some tournaments require a password to register? How can I get the password?
Tournaments that require a password to register are organized by our affiliates for their players. If your affiliate has organized a tournament and you wish to participate, please contact your affiliate
directly for the password.
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Abbreviations frequently used in tournament
GP : Guaranteed Prize
GP FR : Guaranteed Prize Free Roll
PLO GP : Pot Limit Omaha Guaranteed Prize
MTQ : Multi Table Qualifier
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How can I check my game history?
In the client, you may find your game history at “My Account” page.
- Click “My Account”.
- Click “Cash Table History” or “Tournament History” to find the tournament you played.
- Input the start time and end time of the game (duration not exceeding 30 days) or table
name.
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Account
How can I change my nickname?
Please choose three nicknames and send them through online chat or email to
support@dafapoker.com. Upon validation of your account, your nickname will be changed.
Please be advised that changing of nickname is allowed only once.
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How can I change my password?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will send a new password created by the system to your registered email address. The new password is an initial login password and the system will ask you to input your own login password when you logged in. The password given by the system will not be disclosed to anyone.
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How can I change my personal information?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will update your registered information.
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NOTE: Change password/personal information – in case there is still a balance in account.
For your safety, if you still have remaining balance in your account, you will be required to provide a scanned copy of your valid ID (front and back, i.e. driver’s license, passport etc). Once your ID was
validated, your new password will be issued to your registered email or your personal information will be updated as per your request.
ID validation procedure:
- Send your scan copied valid ID (front and back, i.e. driver’s license, passport etc)
to support@dafapoker.com
- Your document will be forwarded to the relevant department for validation.
- Once validated, your new password will be issued or your personal information will
be updated.
I tried to login many times but I still receive the error message, “Wrong username/password”.
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.
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I cannot log in to the Client or Cashier. What should I do?
There may be several problems. You can try the following solutions first to solve the problem:
- Close the Fire Wall and anti-virus software.
- Delete the IE cookies and history, and then restart the computer.
- If you still cannot log in, we suggest you to re-install the DafaPoker client.
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How can I re-buy play money?
Open the “My Account” in poker client and click “Re-buy Play Money”. Every re-set will automatically add play money up to 1,000.
NOTE:
- If the total amount of play money is over 1000, you cannot re-buy.
- Please exit the game first. You cannot re-buy play money while you are playing the game.
- Maximum amount of play money is 500,000.
I am having problems connecting to DafaPoker, what can I do to resolve this?
To resolve connectivity issues, please visit this page and follow instructions found therein.
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Deposit and withdrawal
What deposit methods do you accept?
We accept Wire Transfer, Neteller and MoneyBookers. However, it will depend on your currency and location. Choose your desired payment method in the “Cashier” section in the client based on the currency you’re using and your location. Please click here for further details.
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What is the minimum and maximum deposit amount?
Each payment method may have different deposit limit. Minimum and maximum deposit will be determined by the system and will be displayed on the banking page. For further info, please contact our Customer Support or access our live chat now.
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What currencies do you accept?
CNY: Chinese Yuan
USD: United States Dollar
EUR: Euro
GBP: Great Britain Pound
MYR: Malaysian Ringgit
SGD: Singapore Dollar
THB: Thai Baht
TWD: Taiwan Dollar
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How do I make a deposit to my account?
Before making a deposit, the DafaPoker software must be downloaded first. If you need the complete step-by-step instructions on downloading and installing DafaPoker, please refer to our “Getting Started” section. You will also need to open your real m oney account. After receiving your real money username and password, you are then ready to make a deposit into your DafaPoker account.
Start the DafaPoker program and select the "Real Money Mode" option.
Enter your real username and password in the log in window.
Select "Cashier" from the bottom-left hand corner of the lobby followed by clicking the "Deposit" button.
Select your desired deposit/payment method.
This is only for the first withdrawal. You don’t have to provide your bank info on the second withdrawal and in succeeding withdrawals unless you would like to change your bank.Withdrawals will be processed within 1 to 2 official days (Saturdays and Sundays are not included). Higher VIP level players can receive their withdrawals within 12 hours.
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How long does it take to process my deposit?
Deposits by debit card and E-wallet such as NETELLER, Moneybookers, Click2Pay, etc. will be credited immediately. For Wire Transfer deposits, it usually takes 2 business days to arrive in our bank. As soon as our bank receives the transfer, your account will be immediately credited. Please click here for further details about the processing time of our available payment methods.
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How can I make a withdrawal?
Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via Neteller, you will have to withdrawal using the same payment method.
In using Wire Transfer to withdraw, you need to input your bank account information. No handling fee will be charged for Wire Transfer withdrawal.
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What is the minimum and maximum withdrawal amount?
Each payment method may have different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on the banking page. For further info, please contact our Customer Support or access our live chat now.
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What is the "Pending Withdrawals" screen?
Once a withdrawal is made, your request is pending to be processed by our financial department. You can view all your Withdrawal requests waiting to be processed at the Pending Withdrawals screen in the Cashier Section of the Casino software. Generally, no withdrawal request will be processed before 2 business days of making the request so that you can cancel your withdrawal requests while the transaction has not been processed yet, and return the amount back to your account for you to continue playing. After 48 hours, please contact our Customer Support since you cannot cancel withdrawal requests anymore.
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Why is my MoneyBookers deposits/withdrawals being denied?
Your deposits/withdrawals with MoneyBookers might be denied due to the reason that your MoneyBookers email (account) is not the same as your registered email address with DafaPoker. Please contact DafaPoker Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.
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How can I follow up financial transaction operations?
The Cashier's “Transaction History” section stores a complete history of all your financial actions such as withdrawals and deposit requests.
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Gold Coin, Bonus and VIP
What is a Gold Coin?
Gold Coins are DafaPoker’s very own unique poker points that can be used to upgrade your VIP
level, release the bonuses, and take part in tournaments that require registration.
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How can I earn DafaPoker Gold Coins?
It is simple to earn Dafa Gold Coins: just play at cash tables and tournaments.
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Can the Gold Coins I used to buy-in in tournaments be also used to upgrade my VIP level?
Gold Coins used for buy-in will not affect VIP upgrade. Your VIP level is determined by the Gold
Coins you have accumulated in the past 3 months.
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Why can’t I see my bonus in my account? How can I get a poker bonus?
A poker bonus will be released to your account automatically once you have earned Gold Coins.
USD10 bonus dollars will be issued per 888 Gold Coins earned.
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Where can I find my pending bonus(es)?
Click "My Account" in poker client, and then you can see your pending bonus(es).
If there are more than one pending bonuses, they will be released in chronological order, which
means that you have to release the former bonus first before you can release the next one.
The accumulated Gold Coins cannot release any bonus if you do not have a pending bonus. The
Gold Coins that you have accumulated before you got the pending bonus cannot release any bonus
either.
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How can I upgrade my VIP level?
All Real Money players start as Bronze VIP level. Your VIP level will be upgraded on the first day of
each month, determined by the Gold Coins you have accumulated in the past 3 months.
The formulas are:
- For players who have signed up more than 3 months ago:
The total accumulated Gold Coins in the past 3 months multiplied to 100%, 30% and 20%, respectively. For example, for your VIP level upgrade on the 1st of April, the Gold Coins can be used to upgrade the player’s VIP level = (total Accumulated Gold Coins in March*100%) + (total Accumulated Gold Coins in February*30%) + (total Accumulated Gold Coins in January*20%).
- For players who have signed up two months ago:
The total accumulated Gold Coins in the past 2 months multiplied to 100% and 30%.
- For players who have signed up one month ago:
The total accumulated Gold Coins in your entire first month.
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My Gold Coins has already reached the required level for upgrade in the middle of this month
but my VIP hasn’t been changed. Why?
Your VIP will be upgraded according to your Gold Coins on the last day of the month, for only once
a month. It will be upgraded on the first day of next month.
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